The Customer Service is for Rowan Elettronica a fundamental part of the product sales cycle; it is aimed at positively receiving the customer's opinion on the entire organization, supporting him from the definition of the product until the installation
and the eventual repair assistance, transmitting the acquisition not only of a product but of a reliable partner too.
The consulting service offered for the client’s applications exploits, from the design phase, all the know-how accumulated over 40 years of experience of the Rowan technicians in the automation sector and in the post-sale where, with rapidity and pragmatism,
provides the customer a quick restart of the plants in case of failure.
In the Pre-sale phase, at the customer's call, our technical department puts itself at the service, with dedication and diligence, to advise the most suitable product for the type of application, starting from its standard products or proposing the realization
of prototypes up to the personalization of industrial machines.
After the sale, if an emergency occurs, Rowan is activated as quickly as possible to avoid downtime by using the remote assistance channel, telephone assistance or, if necessary, on-site technical assistance.